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Maine Woman Receives More Than 500 Letters From Health Care Firm

Published September 26, 2019 at 4:03 AM MST

STEVE INSKEEP, HOST:

Good morning. I'm Steve Inskeep. A woman in Maine says she got the point. A health care company said 500 times it will not pay. UnitedHealthcare mailed more than 500 letters in five days intended for Stephanie Lay's 19-year-old son. Most of these letters said United denied a payment of $54. Lay doesn't know why the company refused so many times, but did note the advice at the bottom of every letter - go paperless. Transcript provided by NPR, Copyright NPR.