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Video game producer Ellen Hobbs had a problem with an amazon.com order, but could not find a customer-service phone number on the Web site. So she combed the Internet for a number and posted it on her own site. In December alone, more than 23,000 people visited her site to find the telephone number. Hobbs tells NPR's Scott Simon that sometimes customers with problems simply want to talk to a human being.

The Anne Frank Foundation paid tribute to Pick-Goslar, who is mentioned in Anne's world-famous diary, for helping to keep Anne's memory alive with stories about their youth.

France has no age of consent in its penal code, but there's pressure to change that after a series of court cases where men were acquitted after having sex with minors.

Abbott's new thriller Give Me Your Hand is set partly in a scientific lab studying a severe form of PMS — she says she's fascinated by "this sort of idea that the female body is monstrous."

The text of a federal law requires all federal government personnel decisions to be made "free from age discrimination." But just what does that mean?

Some 30,000 fewer people are dying every year in the U.S. from fentanyl and other street drugs. This shift has stunned addiction experts, reversing decades of rising death.

Also: Amazon Studios' leader resigns after allegations of sexual harassment; Houston reservoirs finally release the last of hurricane floodwaters; and Chinese leaders hold a major congress.

It’s New Music Friday — and this week we’ve got early Aughts nostalgia… lizards and wizards… and, fittingly for a Friday, some advice about enjoying a sunny day and leaving your work behind.

A 6-year-old comic had nearly 6.7 million views in Nigeria alone! Let's see who else made the YouTube Rewind list of most popular videos in countries around the world.

NPR's Kelly McEvers speaks with Pankaj Mishra, author of Age of Anger, about the relationship between populist movements and governments around the world, in the past and present.